Privacy Policy

1. Who We Are

Claim Remedy Adjusters LLC ("CRA", "we", "us", or "our") is a licensed Florida public adjusting firm located at 7900 Oak Ln, Suite 400, Miami Lakes, FL 33016. We operate the website claimremedyadjusters.com and related services. FL License W549958.

For questions about this policy, contact us at office@cradjusters.com or (786) 223-7867.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number (via contact and lead forms)
• Property address and description of damage (claim intake forms)
• Messages you send through our AI chat assistant
• Communications via WhatsApp, phone, or email

We also collect limited technical data automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URL

3. How We Use Your Information

• To respond to your claim inquiry and provide our public adjusting services
• To contact you about your insurance claim
• To send follow-up communications you have requested
• To improve our website and services
• To comply with legal obligations

We do not sell your personal information to third parties.

4. AI Chat Assistant

Our website includes an AI-powered chat assistant for general insurance claim guidance. Conversations are processed via the Anthropic API. Messages you submit may be used to generate responses but are not stored by CRA beyond your browser session. Do not submit sensitive personal or financial information through the chat.

5. Instagram and Social Media

Our website may display content from our Instagram account via the Instagram Graph API. We access only publicly available post data (images, captions, permalinks). We do not collect or store data about Instagram users who view our website.

6. Cookies

We use session storage (not cookies) to manage the site loading experience. We may use third-party analytics tools (such as Google Analytics) that place cookies to help us understand site traffic. You can disable cookies in your browser settings.

7. Data Sharing

We share your information only with:

• Service providers who assist in operating our website (e.g., Supabase for data storage, Vercel for hosting)
• Law enforcement or regulators when required by law
• No one else — we do not sell or rent your data

8. Data Security

We implement reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You may contact us to:

• Request access to personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications

Contact: office@cradjusters.com

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.